This paper arises out of a research study into the online help facilities provided in popular software applications such as word processors. Its particular focus is on experimental methods of evaluating the effectiveness and usability of those facilities. Focus groups, questionnaires, and online surveys had already been used in other phases of the…

Although many elementary classrooms have computers, students commonly report that they do not know how to use the them. This study assessed the effectiveness of a computer training program for students to increase their awareness of and comfort level on Macintosh and IBM computers in their classroom. Participating were fifth graders in an…