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Measuring Customer Satisfaction. A Central Texas JTPA Study.

Angel, P. Linda – 1995

A study was conducted to determine the baseline by which to measure expected improvements in customer satisfaction for Central Texas Job Training Partnership (JTPA) programs. The survey was designed to facilitate assessment of the current level of customer satisfaction with service delivery and influences on customer satisfaction. Data were…

Descriptors: Adults, Disadvantaged, Dislocated Workers, Employment Programs

A Preliminary AVTI/Agency Cooperative Model for Serving the Needs of Dislocated Workers in Minnesota.

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Storlie, Rebecca; Park, Rosemarie – 1986

This document proposes an Area Vocational-Technical Institute (AVTI) based model for service delivery to dislocated workers in Minnesota. The need for such a model arises from the consistent duplication of problem-solving measures and service delivery statewide in attempting to solve the problems of various groups of dislocated workers. The model…

Descriptors: Adult Education, Adult Programs, Agency Role, Career Counseling