Describes a library staff inservice day developed at the Oak Lawn (Illinois) Public Library to meet the needs of a staff with diverse ages, interests, and duties. Recommends offering a variety of sessions that staff may choose from, provides examples, and includes a summary of evaluation results. (LRW)

Describes both a dichotomy between library managers and library staff involved in direct service and a supervisory development instrument intended for use by employees to rate supervisors. This instrument, which is included, is designed to encourage an organizational climate characterized by mutual trust and shared values among supervisors and…

Professional librarians working in public libraries are generally evaluated in a number of ways, including standardized forms. By collecting and studying these forms, it was proposed that certain management traits and behaviors could be identified and compared. A total of 115 libraries serving municipalities with populations of more than 50,000…

This how-to-do-it guide for Oklahoma public libraries to use in evaluating their performance defines the individual performance measures, explains the data collection and analysis procedures, shows example calculations, and discusses the analysis and presentation of the performance measures. The performance measures are presented in terms of the…

This examination of the criteria used in the evaluation of library literacy programs reviews the relevant literature, discusses several evaluation models that have already been used in literacy projects, and outlines a proposed evaluation model. (EM)

This study examined whether user satisfaction with library services is affected by certain objective and subjective librarian behaviors exhibited during the reference interview. A patron survey was conducted during July 1993 in three branches of Cuyahoga County Public Library, located in northeastern Ohio. The sample was determined by the patrons…

Discussion of ways libraries deal with patrons with various disabilities focuses on a project that investigated the effects of bibliographic instruction on mentally retarded adults using public libraries. Evaluation of the instruction by examining patrons' use of their library cards is described, and results of pretests and posttests are…

Noting that information is needed about libraries' roles in literacy activities in terms of the outcomes, the Library Programs Office of the U.S. Department of Education awarded the Division of Library Development a grant to develop a model that would evaluate literacy activities in such a fashion. A result of this effort, this library literacy…

Public access needs for libraries of all types are assessed and plans of action to meet these needs are presented in this update of the Texas State Library's five year plan. Objectives for the next five years center around development of library services for the general public, the disadvantaged, the handicapped, and for institutions. In addition,…

This report summarizes the findings, issues, and lessons learned from the Developing National Public Library and Statewide Network Statistics and Performance Measures study conducted between January 1999 and August 2000. The overall goal of the study was to develop a core set of national statistics and performance measures that librarians,…

This study investigated the construct of effectiveness as it applies to public libraries and developed a methodology that can be transferred to other types of libraries and organizations. The research team began by compiling a list of indicators that are commonly used to gauge library effectiveness within the areas of: (1) services access; (2)…

Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…

Describes a survey that was conducted in Colorado to evaluate the results of an earlier project that provided training on the Internet to library personnel, assessed librarians' Internet use, and measured the effectiveness of librarians' training. A copy of the survey instrument is appended. (LRW)

This workbook explains how to define what various constituents connected with a public library want it to do and what doing these things well means in qualitative terms. The book aims to define effectiveness for the public library and to provide guidelines for assessing the library's effectiveness and communicating this to stakeholders. The eight…

Describes a public library program designed to stimulate appreciation of adult fiction written in and about the contemporary western United States. Discussion covers project objectives, oral interpretation of literature, project phases, study guides and bibliographies, staff orientation, lectures, evaluators, personnel, publicity, problems, and…