Research consultations are a standard service in academic libraries and consume significant library resources. There is a lack of scholarship evaluating the impact of this service on faculty. This paper describes the impact of librarian consultations on faculty and their role in the research process. Data was collected from a survey of sixty-seven…

Two knowledge-based systems (KBS) are compared and contrasted; a test, based on 15 typical United States government document reference questions about the federal level of government, measured correct responses and keystroke efficiency. Concludes that there is a need for improvement of KBS in the government information field. (Author/AEF)

The Internet is becoming an increasingly important medium of electronic information dissemination, and thus an increasingly important library reference tool. This study examines the Internet skills of a sample group of 15 public reference librarians in the Adult Services Department at the Cleveland Heights Public Library. The Internet skills that…

Presents an annotated bibliography of 33 reference items--including several CD-ROM products--published during 1991-92 that were recommended by librarians. Materials are listed in the following areas: general works; business, science, and technology; fine arts; history and genealogy; medicine and health; and social sciences and humanities. A…

A survey of the reference departments of public libraries in Arizona, Colorado, New Mexico, and Utah was conducted to determine whether CD-ROM products are being used in routine reference work. Previous literature on CD-ROM had primarily been concerned with the response to and acceptance of the technology by patrons. A stratified sample of public…

One of a set of programmed texts specifically designed for college upperclassmen doing research for term papers, this text focuses on business related topics, and the examples have been selected with advanced research for academic disciplines in mind. The text emphasizes making critical and evaluative judgments about the materials used and is…

One of a set of programmed texts specifically designed for college upperclassmen doing research for term papers, this text focuses on humanities related topics, and the examples have been selected with advanced research for academic disciplines in mind. The text emphasizes making critical and evaluative judgments about the materials used and is…

One of a set of programmed texts specifically designed for college upperclassmen doing research for term papers, this text focuses on psychology related topics, and the examples have been selected with advanced research for academic disciplines in mind. The text emphasizes making critical and evaluative judgments about the materials used and is…

This collection includes four handouts: (1) "Selection Critria Considerations for Computer-Based Resources" (Linda B. Richardson); (2) "Software Collection Policies in Academic Libraries" (a 24-item bibliography, Jane W. Johnson); (3) "Circulation and Security of Software" (a 19-item bibliography, Sara Elizabeth Williams); and (4) "Bibliography of…

One of a set of programmed texts specifically designed for college upperclassmen doing research for term papers, this text focuses on education related topics, and the examples have been selected with advanced research for academic disciplines in mind. The text emphasizes making critical and evaluative judgments about the materials used and is…

Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

Two years after the introduction of CD-ROM bibliographic database searching in the Memphis State University libraries (Tennessee), a survey was conducted to examine students' attitudes toward the business database, ABI/INFORM. ABI/INFORM contains indexes and abstracts of articles from over 800 journals on management, accounting, banking, human…

This manual was produced during the 1992-93 Wilfrid Laurier University in Ontario school year to be used as a reference guide and a training tool for library support staff assigned to work at the library's information desks. Its purpose is to help ensure a uniform standard of service and to provide practical procedures for information and basic…

Users of the reference library at Blackhawk Community College (Illinois) were surveyed to determine user satisfaction and the total number of transactions. The survey's objective was to pinpoint problem areas, supply objective information, develop guidelines and standards, and support needed improvements or the continued maintenance of good…