During 1993-94 the University Libraries of the University of Tennessee, Knoxville, began formal needs assessment to collect data that reflect the information needs of university students, faculty, and staff. The program was implemented by a Needs Assessment Coordinating Group, an assessment consultant, and staff members. Data from the…

Describes a plan developed by the Phoenix Public Library that involved all librarians working in branches in defining what constitutes excellence in professional performance in the areas of collection development, reference and reader's advisory services, and community interaction. Characteristics related to excellence are identified, and…

This report, written for a National Archives Staff training program, presents the results of a survey which sought information about the administration of the government documents sections of the National Library of Canada, the National Archives of the United States, and 12 selected American state archives and state libraries. The survey gathered…

Advocates providing automobile repair and service information in public libraries, and discusses collection development issues, reference services, and problems in making repair manuals available. Describes the collection and services for patrons in Tacoma Public Library and results of a survey of other public libraries holding automobile repair…

This report is based on information from the 1990-91 Integrated Postsecondary Education Data System (IPEDS) Academic Libraries survey, a U.S. Department of Education vehicle for collecting data from all postsecondary institutions in the United States. The data in this report represent colleges and universities with accreditation at the higher…