This handbook exists to assist the staff of a Springfield, Illinois school district in implementing the district assessment program and to assist other local school units in developing and assessing an implementation program. Chapter 1 presents information on the philosophical and pragmatic background of comprehensive assessment programs, with…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…