Students studying technical fields like IS/IT (Information Systems/Information Technology) face the challenge of showing potential employers that they have done work for real clients, not just course projects that are never used. At the same time, instructors face the challenge of actively engaging students in learning course content and…

This article reports on the second stage of a 7-year community-based research project involving service-learning students in technical and professional communication courses and nonprofit organizations in Baltimore City. The article explains how students and community members overcame failure to collaborate on literacy and employment workshops. To…

The University of South Florida, a public research university, and the University Area Community Development Corporation Inc., a nonprofit organization, collaboratively developed a community-based global learning experience for undergraduate students. We present the results of a study exploring the impact of the experience on students who…

This paper explores the potential for postsecondary community-based educational experiences to impart the skills employers most desire from new college graduates. We gathered one U.S. university's community-engaged learning (CEL) stakeholders to collect detailed descriptions of the behaviors students practice during CEL. Students, faculty, and…

Tensions that result from varying expectations of service learners and clients/community partners are as common as the pedagogical practice of service learning in public relations courses. The matchmaking process between instructors and clients can influence expectations; however, the literature includes little guidance about the process of client…