Current problem-solving research has advanced our understanding of the problem-solving process but has provided little advice on how to teach problem-solving skills. In addition, literature reveals that individual difference is an essential issue in problem-solving skills instruction but has been rarely addressed in current research. Building upon…

This study was conducted to determine the effectiveness of a soft skills employee training program. We examined willingness to learn and delivery methods (face-to-face vs. online) and their associations with the training outcomes in terms of learning and behavioral change. Results showed that neither participants' willingness to learn nor delivery…