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Direct linkArkenback, Charlotte; Lundin, Mona – Journal of Workplace Learning, 2023
Purpose: This paper aims to examine how instructional videos produced by retail employers and tech companies have modelled cashier roles and skills in service encounters over time, providing insights into cashier training and job responsibility evolution across different retail eras. Design/methodology/approach: Online video research is used, with…
Descriptors: Retailing, Salesmanship, Job Skills, Workplace Learning
Download full textVonk, J. H. C. – 1996
This paper reports on an element of a long term research project on the development of a conceptual framework for the training of mentors of beginning teachers. Three aspects are being investigated: (1) mentors' perceptions about mentoring; (2) the relation between mentors' perceptions and their actions in practice; and (3) the effect of mentoring…
Descriptors: Beginning Teacher Induction, Beginning Teachers, Case Studies, Foreign Countries
