Criteria by which an organization should select a vendor-supplied training program and the measurement and rating of programs against such selection criteria are described. A review of the pertinent literature and research, from a theoretical rather than practical perspective, is included. Factors and criteria identified in the literature as…

A survey of over 200 academic, public, and special libraries in 13 selected states was conducted in the fall of 1979 to provide a state of the art report on online or computerized reference services. Libraries were selected from states which had demonstrated leadership in networking, and data were sought in four areas: (1) users of online…

This project was designed to identify effective parent/professional collaborative training strategies related to transition. Following a review of the literature on collaborative efforts, methodology is presented for a survey of 36 programs. The survey addressed four key areas: elements related to the type and level of training, demographic…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…