Employment-based training (EBT) is training for paid employees which is integrated within a work setting, related to their role, and provided or supported by employers. It can be nationally recognised or non-nationally recognised. It can be structured, or unstructured. For many employers, the crucial aspect of EBT is whether the training helps…

Purpose: This paper aims to examine how instructional videos produced by retail employers and tech companies have modelled cashier roles and skills in service encounters over time, providing insights into cashier training and job responsibility evolution across different retail eras. Design/methodology/approach: Online video research is used, with…