Videoconferencing is a low-cost, high-reward tool for engaging stakeholders in participatory design and usability testing for online Extension products. This article details how we used the videoconference program BlueJeans to facilitate the redesign of the Great Lakes Aquatic Nonindigenous Species Information System database and highlights the…

Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…

To better engage our graduate students, we asked them to describe their research strategy and challenges, helpful research support services, and their preferred venue for learning research skills. We conducted a thematic analysis and found that participants' top reported research strategies included "Research Topic Development" and…

Parents of children with autism face many challenges that arise from the practical, day-to-day issues of living with autism. The specific goals of this guide are to help parents: (1) find information about autism; (2) distinguish between research-based and non-research-based information; (3) become savvy consumers of information by giving them the…

Discovery tools are the next phase of library search systems. Illinois State University's Milner Library implemented EBSCO Discovery Service in August 2010. The authors conducted usability studies on the system in the fall of 2010. The aims of the study were twofold: first, to determine how Milner users set about using the system in order to…

This manual describes the methods, procedures, techniques, and activities that were used to produce the Academic Library Survey of 2004 (ALS:2004). This manual is designed to provide guidance and documentation for users of the ALS data. Included in the manual are the following: (1) an overview of the study and its predecessor studies; (2) an…

The grammar course objectives at Brigham Young University's English Language Center (ELC) are a list of grammar structures for each level that students are expected to be able to master. These objectives currently are only measured by pencil-paper grammar tests, providing information regarding receptive grammar ability only. Therefore, there is a…

Parents of children with autism face many challenges that arise from the practical, day-to-day issues of living with autism. The specific goals of this guide are to help parents: (1) Find information about autism; (2) Distinguish between research-based and non-research-based information; (3) Become savvy consumers of information by giving them the…