Transfer of training is the degree to which trainees can apply the knowledge, skills, and attitudes gained in training to the job. Currently only between 5% and 20% of what is learned in training is ever applied on the job. At this time, little is known about the effects of work environment factors, such as support, feedback, and goal setting, on…

This report describes a five-part study conducted at the Brigham Young University library during the winter semester of 1987 to assess the quality of the reference service provided to library patrons by student reference assistants (SRAs) after a full semester of SRA participation in the reference patron service system. The study focused on…

A study explored the role of the workplace trainer in the building of training/learning cultures in workplaces in Australia. Following a literature review, stage 1 data collection involved observations and interviews in 18 enterprises in New South Wales, Victoria, and South Australia where trainers were facilitating learning with one or two…

Research identified feasible strategies to support flexible delivery in operating workplaces. Sites were 12 enterprises in Victoria. Findings indicated flexible delivery was largely implemented by enterprises through the provision of a range of learning opportunities that included on-the-job observation, practice and mentoring, access to learning…