Cultural diversity in the 21st century makes it imperative for managers to examine the multidimensional construct of cultural intelligence, aiming to solve cross-cultural problems, mitigate culture shock and promote a harmonious work environment. Using the quota sampling technique, this quantitative paper gathered data from three subgroups in…

Purpose: This study aims to examine the impact of foundational competencies on work engagement in the context of the Malaysian small and medium enterprises (SMEs) service sector. Design/Methodology/Approach: This is a cross-sectional study conducted in Malaysia, and data were gathered via a survey on 312 employees representing SMEs service…

Purpose: The purpose of this paper is to evaluate the multi-layer effect of transformational leadership (TL) on employee-related outcomes, i.e. relational identification (RI) and satisfaction with leader (SWL). Further, role of leader member exchange (LMX) and the association period in between TL and RI as well as SWL shall also be examined. So,…

Purpose: The purpose of this study is to highlight the importance role of transfer of training as a mediator in the relationship between training and service quality. Design/methodology/approach: The data of this study were collected from three sources: the employees of public sector organizations in Malaysia who participated in a Basic Financial…

The research includes various constructs based on social exchange theory and social cognitive theory. This study mainly explored the relationships among organisational justice, trust, commitment and knowledge-sharing cognition and verified their mediating effects through two variables of trust and commitment. A survey utilising a questionnaire was…