Pasifika learners comprise a significant number of students in the New Zealand education system. In terms of educational performance, Pasifika learners generally have lower success rates and academic achievements than other student groups at both secondary and tertiary levels. The aim of this paper was to review current governance, investigate student support and evaluate outcomes at a New Zealand tertiary institution. Data collection occurred in three phases. The first stage of the research saw 37 student questionnaires completed between May and June 2014, phase two consisted of semi-structured interviews with graduate students between September and October 2015. Phase three in March 2016 entailed the analysis of learner achievement records. The results of the research illustrated that Pasifika students' experience was improved through a variety of learning support systems being available to them. Participants identified that the most valuable student support systems were study skills support and study buddies. Pasifika students also recognised that having a supportive environment that respected Pasifika cultural values and building trust in relationships with staff enhanced their learning experience. In conclusion, a variety of appropriate support systems and a culturally sensitive environment are needed to enrich Pasifika students' tertiary learning experience and achieving positive graduate outcomes. The insights provided by this paper will help develop student support systems that improve graduate outcomes of Pasifika learners, forming a template that can be implemented at tertiary institutions in New Zealand.