ERIC Number: EJ1291306
Record Type: Journal
Publication Date: 2021-Mar
Pages: 29
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2329-4922
EISSN: N/A
Available Date: N/A
Preferences for Written and Spoken Expressions of Thanks among American Professionals
Cardon, Peter W.; Christie, Cole J.; Wong, Janna
Business and Professional Communication Quarterly, v84 n1 p31-59 Mar 2021
Expressing thanks in the workplace involves thoughtfulness and skill. Based on a gratitude journaling exercise over the course of a month by 58 American professionals (Study 1) and a survey of over 1,200 American professionals (Study 2), this research demonstrates the many written and spoken ways in which professionals value receiving thanks in low-effort, high-effort, minor-accomplishment, and major-accomplishment situations. The research suggests gratitude expressions can be interpreted through media synchronicity theory and social comparison theory. A variety of training and teaching approaches are offered.
Descriptors: Preferences, Speech Communication, Writing (Composition), Psychological Patterns, Professional Personnel, Recognition (Achievement), Altruism, Age Differences, Computer Mediated Communication, Interprofessional Relationship, Employer Employee Relationship
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Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
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Grant or Contract Numbers: N/A
Author Affiliations: N/A