Discusses computerized management information systems (MIS) data in mental health program evaluation. Using an actual evaluation with data from the Multi-State Information System as an example, practical problems in collecting and assembling useful information are presented. MIS data can be useful; however, care must be taken to assure the quality…

This paper presents an evaluation model for a partial hospitalization program. The evaluation instrument, the Functional Baseline System (FBS), is presented with its use in assessing program effectiveness and efficiency. (Author)

Describes the Connecticut Unit of Service System, a unified system for quantifying services and service delivery that is administratively useful in monitoring and allocating resources. Includes a Relative Value Scale which incorporates staff time and related work to allow a comparison of inpatient and outpatient service. (JAC)

Advantages and disadvantages to various methods of assuring quality and accountability in community mental health centers are discussed. Examples are external structure review, peer monitoring, and site visitation. (LAB)

Examines strengths and weaknesses of several needs assessment techniques currently in use and concludes that exclusive use of any single technique will likely provide a biased or inaccurate assessment of community mental health needs. There is a critical need to empirically investigate the reliability and validity of these needs assessment…

Reports the implementation of a quality assurance program in Colorado mental health facilities, designed to help managers know how they were doing on operational issues. The program was simple, low cost, and easy to implement. All levels of management found it a useful tool. (Author/WAS)

Reports on the use of applied behavioral science techniques to develop a performance appraisal instrument and system in a mental health organization. The system integrates individual, professional, and institutional values into an overall framework including parts of the organization in conflict. (Author/WAS)

Proposes a framework for assessing how human service delivery systems function. Identifies factors that influence the ability of agencies to operate as a unified system. Provides an accurate picture of how services are delivered to target populations, and why various systems function as they do. (Author/JAC)