This study sought to develop and test a method for predicting inpatient utilization in the New York State Department of Mental Hygiene. A Markov chain mathematical model was developed and tested ex post facto for its accuracy in prediction of inpatient workload by age groups for two successive fiscal years. (Author)

Accurate assessment of the client's ability to pay is the cornerstone to fee collections in any service organization. York County Counseling Services implemented a new method of fee assessment and collection based on the principles of providing a service worth paying for, accurate assessment of ability to pay, and a budget-payment system. (Author)