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Employee and Customer Perceptions of Service in Banks.
Peer reviewed Peer reviewed
Schneider, Benjamin; And Others – Administrative Science Quarterly, 1980
Results revealed some strong relationships between employee perceptions of bank practices and procedures and customer perceptions of service practices and quality. (Author/IRT)
Descriptors: Banking, Employee Attitudes, Organizational Effectiveness, Public Opinion
The Economics and Politics of Structure: The Multidivisional Form and the Large U.S. Corporation.
Peer reviewed Peer reviewed
Palmer, Donald; And Others – Administrative Science Quarterly, 1987
Develops and tests alternative political and ecological life-cycle explanations of the multidivisional form (MDF) now typical of large corporations. Unlike the functional or unitary form, MDF organizes tasks into units based on products or geographical markets. Banking firms are less diverse and less likely to use MDF. Includes 5 tables, 72…
Descriptors: Administrative Organization, Banking, Ecology, Economic Research
Effects of Environmental Uncertainty on Information and Decision Processes in Banks.
Peer reviewed Peer reviewed
Leblebici, Huseyin; Salancik, Gerald R. – Administrative Science Quarterly, 1981
A questionnaire survey of loan departments at 41 Illinois banks examined the effects of environmental diversity, uncertainty of loan repayment, and volatility of local unemployment on the banks' decision-making procedures on loan applications. Results indicate the banks' normal procedures vary with environmental diversity but not with volatility.…
Descriptors: Adjustment (to Environment), Banking, Credit (Finance), Decision Making
Broken-Tie Reconstitution and the Functions of Interorganizational Interlocks: A Reexamination.
Peer reviewed Peer reviewed
Stearns, Linda Brewster; Mizruchi, Mark S. – Administrative Science Quarterly, 1986
Not all organizational interlocks, when broken, will necessarily be reconstituted. Focusing on interlocks between industrial and financial corporations, this paper compares determinants of direct reconstitution with those of functional reconstitution. Factors affecting the likelihood of direct reconstitution are neutral in effect on the likelihood…
Descriptors: Banking, Comparative Analysis, Data Analysis, Hypothesis Testing