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Download full textKiliç, Ali; Karatepe, Çigdem – Advances in Language and Literary Studies, 2021
Unprecedented advances have been seen in E-commerce with the spread of digital commerce and customer relations on commercial websites, such as Amazon. As a result, investigation of this type of communication has opened up new horizons for discourse analysts. This study aims to identify the complaint strategies used by customers and the reasons…
Descriptors: Web Sites, Negative Attitudes, Internet, Purchasing
