Tobacco use continues to be the leading preventable cause of mortality and morbidity in North America and Quitlines are one of the primary cessation resources available to assist tobacco users with quitting. Implementation of best practices is important to the success of quitlines, but unfortunately, it is a complex and elusive process often…

Evaluation is increasingly taken as a public good, as an activity aimed at development and betterment. At the same time, evaluation is increasingly integrated in accountability movements and in institutionalized systems for governance. It is also embedded in a consumer-oriented New Public Management ideology. Against this background, it is high…