Tobacco use continues to be the leading preventable cause of mortality and morbidity in North America and Quitlines are one of the primary cessation resources available to assist tobacco users with quitting. Implementation of best practices is important to the success of quitlines, but unfortunately, it is a complex and elusive process often…

Networks aiming for fundamental changes bring together a variety of actors who are part and parcel of a problematic context. These system innovation projects need to be accompanied by a monitoring and evaluation approach that supports and maintains reflexivity to be able to deal with uncertainties and conflicts while challenging current practices…