Presents ways libraries can provide services for refugees. Discusses identifying needs, distributing orientation guides, and collecting foreign-language literature. Libraries can raise awareness through collection development, exhibits, lectures series, locating teaching resources, and creating Web sites. Examples of different patrons include…

Describes a recent increase in religious reference activity in public libraries and its impact on reference services and collection development. The need for open attitudes on the part of the librarian and the importance of understanding the patron's perspective are emphasized. Material selection aids and resource materials are reviewed. (CLB)

Discusses learning disabilities and describes services that have been developed in public libraries to help patrons with learning disabilities. Topics include collection development; assistive technology; outreach programs; staff development; and sources of help and information. (LRW)

Discusses policies and attitudes prevalent in public libraries that encourage female users and discourage male users. The lack of technical books that may appeal more to men is examined, the lack of appropriate reviews is described, subconscious classism is suggested, and differences in fiction preferences are discussed. (two references) (LRW)