Discusses two problems related to the use of online catalogs: (1) staff training has not kept pace with new catalogs, resulting in a lack of search expertise in staff and patrons; and (2) users expect instant access to materials found in the catalog. It is argued that these problems must be addressed to adequately serve library patrons. (CLB)

Describes the Ohio State University Libraries' Gateway to Information project, which was developed to help users find, evaluate, and select materials in any format; access online catalogs and CD-ROM databases; and apply information seeking and critical thinking skills independently. Funding support is discussed and Gateway's impact on the future…