Descriptor
| Library Networks | 2 |
| Library Services | 2 |
| Reference Services | 2 |
| Computer Networks | 1 |
| Computer Software | 1 |
| Information Seeking | 1 |
| Interlibrary Loans | 1 |
| Library Associations | 1 |
| Library Cooperation | 1 |
| Records (Forms) | 1 |
Source
| American Libraries | 2 |
Author
| Coffman, Steve | 1 |
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| Journal Articles | 2 |
| Reports - Descriptive | 2 |
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Coffman, Steve – American Libraries, 1999
Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and…
Descriptors: Computer Networks, Computer Software, Library Networks, Library Services
American Libraries, 1985
Introduces information request form developed by Cooperative Reference Services Committee of American Library Association's Reference and Adult Services Division to be used whenever a library cannot supply information requested by a patron and would like to ask another library for assistance. Front of proposed form with sample question is shown.…
Descriptors: Information Seeking, Interlibrary Loans, Library Associations, Library Cooperation
