Discusses the availability and quality of commercial reference services available on the World Wide Web such as Ask Jeeves and the decline in library reference service statistics. Describes a project in California to help libraries develop live, real-time reference services over the Web by adapting Web contact center software. (LRW)

Examines public library interlibrary loan statistics from the National Center for Education Statistics (NCES) as a measure of the effectiveness of efforts to equalize service throughout a state. Data from 1988-89 are compared with data from approximately 5 years earlier from 35 states. Data without earlier year comparisons are offered for other…

Summarizes speeches from a debate about the future of reference librarians. Highlights include a decline in traditional reference statistics; the growth of commercial online reference services; attempts to move traditional services to the Web; and users' needs for librarians to help them find authoritative, unbiased, free information. (LRW)