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Eckwright, Gail Z.; Pollastro, Mike; Hoskisson, Tam – American Libraries, 1998
Presents suggestions for smooth and satisfying transactions between reference librarians and patrons, as well as for better collegial relationships. Highlights include: being prepared to help patrons; staying visible; serving "who's next"; working together and allowing for personal styles; making referrals; and using diplomacy while correcting…
Descriptors: Employment Practices, Guidelines, Interaction, Librarians
