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Chepesiuk, Ron – American Libraries, 1998
Describes services offered at the Dag Hammarskjold Library at the United Nations (UN). Highlights include adopting new technology for a virtual library; the international law collection which is now accessible through the World Wide Web; UN depository libraries; material available on the Internet; the Optical Disk System, a storage/retrieval…
Descriptors: Access to Information, Depository Libraries, Electronic Libraries, Information Management
Coffman, Steve; McGlamery, Susan – American Libraries, 2000
Discusses the availability and quality of commercial reference services available on the World Wide Web such as Ask Jeeves and the decline in library reference service statistics. Describes a project in California to help libraries develop live, real-time reference services over the Web by adapting Web contact center software. (LRW)
Descriptors: Computer Software, Electronic Libraries, Library Services, Library Statistics
Chepesiuk, Ron – American Libraries, 1998
Describes distance-learning programs being developed by library schools based on experiences in Texas, Florida, South Carolina, and Illinois. Web sites for five library-school distance-learning programs are listed, and a sidebar explains an OCLC Institute that combines on-site offerings with distance learning for global participants. (LRW)
Descriptors: Computer Assisted Instruction, Curriculum Development, Distance Education, International Programs
Anhang, Abe; Coffman, Steve – American Libraries, 2002
Summarizes speeches from a debate about the future of reference librarians. Highlights include a decline in traditional reference statistics; the growth of commercial online reference services; attempts to move traditional services to the Web; and users' needs for librarians to help them find authoritative, unbiased, free information. (LRW)
Descriptors: Futures (of Society), Information Retrieval, Librarians, Library Services
Bolt, Nancy M.; Albritton, Phyllis M. – American Libraries, 1997
Universal service discounts for libraries and schools were promised by the passage of the Telecommunications Act of 1996, but actually obtaining the discounts may prove difficult. This article examines obstacles to library qualification: eligibility requirements, Federal Communications Commission (FCC) rulings, the application process, and…
Descriptors: Costs, Elementary Secondary Education, Federal Legislation, Federal Regulation
Winter, Ken – American Libraries, 1999
Describes the MyLibrary concept of personalization or customization of library user Web pages. Discusses benefits for libraries and patrons, as well as technical issues to consider. Highlights personalization projects at Cornell and UCLA. A sidebar gives a list of online sources. (AEF)
Descriptors: Innovation, Internet, Library Services, User Needs (Information)
Cohen, Laura B. – American Libraries, 2001
Presents 10 tips librarians and media specialists can use in taking a query-based approach to teaching users how to search the Web. Steps for searching include: defining the nature of the quest; choosing the most useful tool; and constructing the proper search statement. A sidebar lists 17 search tools with their URLs. (AEF)
Descriptors: Information Retrieval, Information Seeking, Librarians, Library Instruction