Libraries have welcomed the opportunity offered in the twenty-first century to place content on the roads and channels that are now available through the Internet to provide access to our rich and diverse collections. Amidst the enormous amount of information available the great collections sometimes are "dead ends" from a reader's point…

Libraries have found themselves overtaken by commercial entities providing open, unmediated information services, causing debate about the future of libraries. It has been argued that in order to stay relevant, libraries must undertake a fundamental shift towards a new focus on engaging with clients. At University of Technology, Sydney (UTS)…

User involvement in information services is a contentious issue. This article explores the participation of patrons in libraries, archives and records centres. It reviews the causes of this change, and discusses the consequences for the information profession. The article notes the constants in information environments, and concludes by suggesting…