This report outlines a case study investigating how public libraries in New South Wales are currently educating their clientele in the use of social media applications. It includes the background to this case study and the expected outcomes, and identifies the scope and limitations. It also includes a list of significant stages, and outlines the…

Replicated across the globe, the Learning 2.0 programme--also known as "23 Things"--has been touted as a means to not only educate staff about emerging social and mobile technologies but as a means of moving the participating library forward as a learning organisation. This paper explores the results of a multi-faceted research project…

This paper investigates the customer service and library staff benefits of using Vocera badges (www.vocera.com), a portable wireless technology (WiFi), to facilitate roving reference service. Use of portable voice communication devices allows help to be taken to the people and away from service desks. These communication technologies allow library…

The aim of this research was to investigate current issues faced by public library staff in rural South Australia and to examine some of the reasons why people choose to work in rural libraries. The study took a mixed methods approach, combining interviews and questionnaires to gain a fuller understanding of the issues and experiences of rural…

The paper describes the introduction of Web 2.0 techniques and tools at the Yarra Plenty public library in Victoria, beginning with library staff. The author argues that as libraries move from Web 1.0 type delivery systems to the social networking world of Library 2.0 librarians need to deploy and make accessible these radically different systems,…

Reports on a project that investigated, by means of interviews, the information needs, information-gathering strategies, and information use of 10 urban and 9 rural community groups in Australia. Highlights include accuracy and reliability as criteria by all groups, rural groups' perceptions of being disadvantaged, and the importance of public…

Public and employer perceptions of staff abilities and qualifications deployed in local studies collections may affect their status and influence and not least the funding the local studies facility may receive. The need to promote the service is also prompted by the growing use of local studies collections and the increasing importance of such…