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Direct linkDavis, Kate – Australian Library Journal, 2007
In late 2006, the National Library of Australia (NLA) implemented a trial Instant Messaging (IM) service that ran in parallel with the AskNow chat reference service for a six month period. The trial was a resounding success, proving both a demand for an IM service and the suitability of the medium for reference service provision in a collaborative…
Descriptors: Government Libraries, Foreign Countries, Data Analysis, Reference Services
