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Knowledge Retrieval through Virtual Communities of Practice
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Gammelgaard, Jens – Behaviour & Information Technology, 2010
This article explores how Computer Sciences Corporation (CSC) manages knowledge retrieval by employees when they need to access documents written by colleagues in geographically distant units. CSC's establishment of virtual communities of practice facilitates the coordination of knowledge, and minimises contextual gaps between senders and…
Descriptors: Foreign Countries, Socialization, Communities of Practice, Knowledge Management