Discusses the effectiveness of corporate training programs and the role of management. Development of a training policy based on training needs is discussed, an evaluation model for corporate training is described, and discrepancies between expectations and actual experiences of trainees and managers are discussed. (10 references) (LRW)

Discusses the use of role-play for the development of interpersonal skills and evaluates a computer-based learning environment for initial training in dealing with social-communicative problems. Discusses high cognitive load, explains the use of a conversational model, describes the results of two experiments with university students, and suggests…