Assurance of learning continues to be a hot topic in higher education. Both accreditation agencies and employers are asking a key question: Are we graduating students who actually have the knowledge and skills that we promise? This case study focuses on business writing in an MBA program and presents a prescriptive, five-step program to improve…

Undergraduate business communication students were surveyed to determine their perceived most effective method of assessment on writing assignments. The results indicated students' preference for a process that incorporates visual, auditory, and e-handwritten presentation via a tablet PC. Students also identified this assessment process would…

In the workplace, the process of evaluating and discussing the performance of both employees and managers is referred to as feedback. The process generally involves a discussion of the individual's strengths or weaknesses, with suggestions on how to improve upon weaknesses. Feedback aligns workplace behavior with the overall goals of a team or an…

Reflection is, by definition, a critical part of any service-learning class; without it, the course merely has a commuity service commponent. Researchers in business communication service learning agree on the importance of reflection as the crucial element in joining field experience with academic subject matter. In this article, the author…