Informational interviews are valuable tools for improving writing, editing, and interviewing skills, and they are also extremely valuable in improving the soft skills that are valued by employers, such as confidence, adaptability, the ability to set and keep deadlines, the ability to manage risk, and so on. These soft skills, this article argues,…

Presents a case study for use in business communication classes to help students understand and learn both the context and the strategies for communication with business and management. Deals with communications gone wrong between a company and a very important potential client and what might be done salvage the contract. Includes correspondence…

Presents a case study for use in business communication classes to help students understand and learn both the context and the strategies for communication with business and management. Deals with a situation in which diverse internal groups in a company neither understand nor effectively interact with each other. Includes two assignments. (SR)

Emotional intelligence (EI) is a type of social intelligence that involves the ability to monitor one's own and others' emotions, to discriminate among them, and to use the information to guide one's thinking and actions. EI theory provides another venue for business communication faculty in presenting the importance of how students can…