Informational interviews are valuable tools for improving writing, editing, and interviewing skills, and they are also extremely valuable in improving the soft skills that are valued by employers, such as confidence, adaptability, the ability to set and keep deadlines, the ability to manage risk, and so on. These soft skills, this article argues,…

Considers how business writing class instructors generally assign reports that require source notations in a specific format. Discusses developing questions to be asked with middle or senior level managers at several different businesses. Presents a discussion of the interview results. Provides strong support for requiring students to reference…

Emotional intelligence (EI) is a type of social intelligence that involves the ability to monitor one's own and others' emotions, to discriminate among them, and to use the information to guide one's thinking and actions. EI theory provides another venue for business communication faculty in presenting the importance of how students can…