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Peer reviewedSussman, Lyle – Business Communication Quarterly, 1997
Presents a new model to help corporate cultural diversity trainers help training participants become better and more effective "citizens" in their increasingly diverse corporate cultures. Discusses why some organizational acts and actors are seen as offensive whereas others are not. Incorporates intent and style into a model with four archetypes,…
Descriptors: Bias, Cultural Differences, Diversity (Institutional), Higher Education
Direct linkCrossman, Joanne M.; Kite, Stacey L. – Business Communication Quarterly, 2007
Our business communication classes will continue to be enriched by students from various cultural backgrounds, many of them ESL learners. Among the numerous benefits of this diversity are opportunities for all students to develop essential life skills through course-embedded community service learning (CSL) projects. This study analyzes students'…
Descriptors: Business Communication, Service Learning, Conflict Resolution, Communication Skills
