We synthesize the interdisciplinary literature into a heuristic for crafting effective organizational and supervisory apologies (the OOPS four-component apology). In the first experiment, we demonstrate how an offense committed by an organization is perceived to be more egregious than an offense committed by a friend or supervisor. Furthermore,…

This article explores the adaptive functions of storytelling in the workplace from an evolutionary perspective. Based on the analysis of ethnographic studies on hunter-gatherer and modern work organizations, this article claims that storytelling, as an adapted cognitive device, was selectively retained by natural and sexual selection, because of…

This article examines website headings used by "Fortune" 500 companies in their efforts to inform stakeholders about corporate social responsibility (CSR). Instead of using "Corporate Social Responsibility" as a heading, companies often use specific terms to identify various CSR initiatives. The purpose of this article is to identify common…

Forty-six states require organizations to notify users when personally identifiable information has been exposed or when the organization's data security measures have been breached. This article describes a qualitative document analysis of 13 data breach notification templates from state and federal agencies. The results confirm much of the…

For 5 years, corporate communication undergraduates have maintained a wiki as a final course and community service project. Using Web 2.0 platforms to crowdsource and curate content, they learn to employ online communications for work purposes. When the course was launched in 2007, the dominant social media narrative invited educators to embrace a…

This article analyzes the communication of corporate social responsibility (CSR) and corporate image in the chemical industry through mission slogans. Morsing's (2006) CSR communication framework is adapted for a comparative analysis of the strategies behind mission slogans. By grouping rhetorical strategies in a mission slogan into a mission…

Most communication research on bad news messages focuses on crisis communication, where attention is often limited to image repair strategies. The authors argue that a key indicator of an organization's effectiveness in communicating "bad news" messages is its organizational culture. Developing an organizational culture that values positive…

Although extensive research has been done on teaching emails and on the use of emails in organisations, little research exists about how to incorporate organizational practitioners' views as the voices of the community of social practice. To remedy this pedagogical gap, this article uses a genre approach to discuss organizational practitioners'…

As Facebook becomes increasingly more popular as a communication tool for businesses and organizations, it is important that our students learn to transfer personal Facebook skills to professional settings. This article focuses on the lessons learned by two students who used Facebook as part of a social media internship, as well as what the author…

This article aims to report initial findings about networking in organizational settings in Australia through the use of enterprise social software. According to Gray and Honick (2008), enterprise social software (also known as Enterprise 2.0) is a term describing social software used in businesses and enterprises. It includes such tools as…

Presents results of interviews with managers at three different types of very large businesses regarding what types of internal publications are used in their organizations to communicate information to their employees. (SR)

Presents an interview with experts on performance documentation. Suggests that educators should strive to represent performance appraisal writing to students in a way that reflects the way it is perceived and evaluated in the workplace. Concludes that educators can enrich their pedagogy with practice by helping students understand the importance…

When a disaster strikes, the affected population relies upon the swift response and aid rendered by relief organizations such as the California-based Direct Relief International. Since 1948, Direct Relief's mission has been to provide essential material resources to locally run health programs in areas affected by natural disasters, wars, and…

Surveys corporate use of voice message systems by interviewing employees in four different companies. Finds that all four companies viewed their voicemail systems as a supplement to personal contact (not a replacement) and provided training, but had no formal method to assess customer satisfaction with their system. Suggests business communication…

Discusses the author's ongoing research analyzing several sites of discourse related to a military training accident that resulted in the death of the first female military pilot assigned to a combat position. Contributes to scholarship discussing interactions of technology, gender, and military culture. Explores how language influences…