The "balanced scorecard" approach for making holistic decisions about organizational change offers a framework for analyzing four critical organizational perspectives (financial, customer, internal business, learning/innovation), using specific indicators of success that focus on the organization's vision or mission. It can be used…

The most widely recognized quality management standard in the world, the International Organization for Standardization's ISO 9000, is considered by some in higher education to have much potential for college administration. Its advantages include its focus on organizational infrastructure, adaptability, articulation of tangible requirements for…

Total cost management, an innovation useful in higher education, is best implemented in the institution's support services. Total cost management is the practice of analyzing and improving an institution's financial and qualitative performance when producing a particular product or service, paying attention to the complete work process and all…

A study by the National Association of College and University Business Officers surveyed member institutions (n=235) about the use and effectiveness of responsibility center management (RCM) on campus. Results indicate private colleges are more likely to use RCM. Major areas of concern include organizational structure, financial information for…

After seven years of conducting the National Association of College and University Business Officers' benchmark program, designed to establish standards for institutional administration, the association reviews the lessons learned and the challenges ahead in higher education. Representatives of four participating universities offer their…

Five strategies for realistic deficit management in the college or university during fiscal stress are examined: (1) comprehensive strategic and operational budget planning; (2) examination of tenure-stream faculty positions; (3) program review and evaluation; (4) self-supporting auxiliary and service units; and (5) increased flexibility in use of…

Common university budgeting practices are summarized, and the efforts at Rensselaer Polytechnic Institute (New York) to develop an improved analytical method are described. The method, revenue and expense analysis, evaluates the university's financial operating performance by treating each school and program as autonomous financial organizations,…

The University of Nebraska Lincoln has developed a process for nonacademic program review based on the criteria used for the Malcolm Baldrige National Quality Award. This framework provides seven categories of specific criteria that can be applied in institutional self-study to determine the organization's ability to satisfy customers and remain…

When a college contracts for a product or service, the request for proposal (RFP) may be an appropriate tool. It must clearly define what is needed for fair evaluation. A rating or weighting system for costs and benefits is useful for isolating and quantifying important elements of the decision-making process. (MSE)

Colleges and universities that have begun transformational changes are seeing strong, positive results, including better service to students, faster completion of transactions, more accurate and timely information, and reduction in administrative personnel. Three elements are common to the approaches taken to institutional transformation:…

College administrators often overlook the valuable assistance than can be provided by the college internal audit unit as they implement principles of total quality management. This unit is in a good position to conduct performance audits of departments and programs, the results of which can provide meaningful information to assist in…