Factors in organizational climate and structure that enhance innovation include need to respond to emerging market trends and discomfort with the status quo. Inhibitors include negative language used regarding new ideas and lack of strategic organizational direction. As in industry, higher education can use these to involve employees in change:…

The process of reengineering the administrative information system at the University of Idaho required careful planning, development of a set of philosophies, and several strategies for ensuring success. The latter included a humorous symbol (a jitter bug) to express concern, improved institutional communications, and a focus on logistical issues.…