Descriptor
Source
| Business Officer | 2 |
Author
| Coate, L. Edwin | 1 |
| Xue, Zhiming | 1 |
Publication Type
| Journal Articles | 2 |
| Reports - Descriptive | 1 |
| Reports - Research | 1 |
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Audience
| Administrators | 1 |
| Practitioners | 1 |
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Coate, L. Edwin – Business Officer, 1990
Total Quality Management is a system for creating organizationwide participation in planning and implementing a continuous improvement process exceeding customer expectations. It is built on the assumption that 90 percent of problems are a result of process, not employees. Implementation at Oregon State University has nine phases. (MSE)
Descriptors: College Administration, Higher Education, Organizational Development, Program Implementation
Xue, Zhiming – Business Officer, 1998
A National Association of College and University Business Officers survey of 153 institutions revealed the ways in which beginning, somewhat experienced, and experienced users of continuous quality improvement (CQI) management principles have implemented them. The three categories of implementers are profiled, and best practices are identified.…
Descriptors: Change Strategies, College Administration, Higher Education, Leadership
