ERIC Number: EJ453175
Record Type: Journal
Publication Date: 1992
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0147-877X
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Available Date: N/A
Benchmarking in Higher Education: A Tool for Improving Quality and Reducing Cost.
Shafer, Barbara S.; Coate, L. Edwin
Business Officer, v26 n5 p28-35 Nov 1992
Benchmarking is an ongoing, systematic process for measuring and comparing work processes of one organization to those of another to identify best practices. Higher education can gain much from this technique, as industry has. The method is objective, reduces resistance to change and can lead to dramatic innovation and rapid development. (MSE)
Descriptors: Benchmarking, Change Strategies, College Administration, Comparative Analysis, Educational Improvement, Educational Quality, Efficiency, Evaluation Methods, Higher Education, Innovation, Organizational Change, Organizational Development, Quality Control
National Association of College and University Business Officers. 1110 Vermont Avenue NW Suite 800, Washington, DC 20005. Tel: 800-462-4916; Tel: 202-861-2500; Fax: 202-861-2583; Web site: http://www.nacubo.org
Publication Type: Journal Articles; Reports - Evaluative; Opinion Papers
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
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Author Affiliations: N/A
