The planning and implementation of a voice mail system at the University of Maryland at Baltimore is described. A general discussion of voice information processng systems is offered and a preliminary evaluation of the voice mail experiment is provided. (Author/MLW)

Partnerships are examined using information gathered in interviews with over 20 chief information officers or chief academic computing officers at universities considered leaders in information technology. Issues addressed include why partnerships are formed; four types; how they are formed; the importance of vendor contract; and impact.…

Although information systems developers are encouraged to adopt a client/server orientation, systems architectures and tools are still evolving. Successful applications must be built on standards and a well-defined system architecture, and data administration issues must be addressed. Key management concerns for colleges and universities are…

Reorganization of the information systems at Indiana University is chronicled and the role of computing services in linking all parts of the institution in support of both education and administration is discussed. Involvement of planning and policy groups in developing directions and initiatives is also outlined. (MSE)

Issues surrounding the cost of Internet usage to individuals and institutions are addressed, including who currently pays for Internet use in colleges and universities, long-distance costs, how policy is set for institutional use, cost of transition to a larger system, and difficult issues to be faced in system expansion. (MSE)

Boston College's (Massachusetts) vice president of information technology remarks on the elements contributing to his success on the occasion of receiving a professional award. He credits talented and energetic employees and an improved administrative structure for making innovation work. An interview about personnel changes at Boston College is…

Hofstra University (New York) contracted with a vendor to provide a student information kiosk system on a campus computer network that would improve and enhance delivery of student services. Installed in under two months, the system has quickly addressed some persistent challenges, including easy access to information and security. (MSE)

The key to making optimal use of time, energy, and institutional resources in college and university technology planning is to understand important differences between long-term socioeconomic planning and short-term operational planning. A ten-step procedure that focuses on process rather than product, and allows ready reallocation of resources as…

Carnegie Mellon University's decision to standardize its administrative system development efforts on relational database technology and structured query language is discussed and its impact is examined in one of its larger, more widely used applications, the university information system. Advantages, new responsibilities, and challenges of the…

California Polytechnic State University at San Luis Obispo is exploring several cost-effective technological solutions to improve learning productivity, reduce labor intensity, and provide new ways to deliver education and better services to students while enhancing quality of instruction. Strategic planning and partnerships have been key…

Guidelines are offered for colleges to use in making decisions about self-operation or contracting of campus services. Six primary factors and 10 phases in the decision process are outlined. A matrix incorporating those factors and phases, and specifically designed for decision-making concerning campus computing services is also presented. (MSE)

For liberal arts colleges, an alternative method of planning for information technology is to seek nontechnology priorities for which information technology can be justified. Drew University (New Jersey) and Hartwick College (New York) have used this opportunistic approach successfully, in different ways. (MSE)

A discussion of Executive Information Systems, the newest decision-support computer application for organizations, argues that this approach could profoundly change how colleges and universities are managed. Using graphics, icons, and mainframe data retrieval software, middle management can handle large quantities of information. Proven design…

An explanation of electronic mail describes what it is, how it works, uses by campus administrators and national and international academic networks, how to get connected, costs, and how to use specific networks. Additional resources such as special interest mailing lists and selected library catalogs and databases are noted. (Author/MSE)

The experience of the Massachusetts Institute of Technology in adopting a cost-recovery strategy for systems development is described, providing information of use to all managers. Issues addressed include establishing revenue goals, marketing and promotion, contracting with clients, and time accounting and billing. (Author/MSE)