A comprehensive study of five institutions, selected as leaders in the field of administrative computer technology in higher education, is analyzed. Results are presented in the following areas: administrative tasks, information organization/technical structure, institutional operation, personnel, and cost/value. (Author/MLW)

Newly developed electronic data interchange (EDI) standards for exchanging academic records between colleges and universities are explained. It is argued that implementation of the new standards in college registrar and admissions offices can improve speed, costs, and accuracy and provide a prototype for a variety of campus business applications.…

Planning for a computer use "help desk" at Kenyon College (Ohio) was constrained by very limited resources. However, careful and thorough planning resulted in a low-budget, homegrown, but highly effective facility. Staffing, training, staff communication, and marketing the service were essential elements in its success. (MSE)