The Department of Administrative Programming Services of Clemson University investigated products available in user-friendly retrieval systems. The test of INTELLECT, a natural language query system written by Artifical Intelligence Corporation, is described. (Author/MLW)

Administrators, faculty, and staff should have electronic access to records needed to perform their jobs, and students should have access to their own records--course registration and addresses. User-directed analysis and reporting are discussed and the security and audit issues are examined. (Author/MLW)

Software design is still a craft; techniques are based on the way things have been done, not on basic theorems or design principles. Suggests that academic software design needs to be more like a science or technology and that a taxonomy of design solutions or classification method is required. Describes two case studies. (MLW)