It is recognized that growing management information systems will require increased user involvement in acquiring, maintaining, and manipulating essential institutional data. A technique called Service/Requirements Analysis has been developed for incorporating user input into system design and development. (MSE)

Software design is still a craft; techniques are based on the way things have been done, not on basic theorems or design principles. Suggests that academic software design needs to be more like a science or technology and that a taxonomy of design solutions or classification method is required. Describes two case studies. (MLW)