The University Information Center has transformed data retrieval and reporting from a slow process performed by high-priced technical personnel to an instantaneous service performed by those who need and can define the service required. The result at Indiana University has been improved quality of computing. (Author/MLW)

Contrasts are made between application development strategies employed for online transaction processing and for decision support at the University of Hartford. Applications designed and implemented are described and current developments in the plan are discussed. (Author/MLW)