An interview with Stephen C. Hall and Constance F. Towler of the Harvard University Office for Information Technology (Massachusetts) addresses issues in implementing management techniques to improve and maintain program quality. Topics include motivation, executive-level knowledge and support, specific changes made, and response and assistance…

Author Margaret Wheatley discusses her theory that life and work are self-organizing and that organizations must be approached as dynamic, living systems. The interview focuses on how the theory applies to higher education institutions, university leadership, physical proximity in learning, development of communities of practice, attitudes toward…