The planning and implementation of a voice mail system at the University of Maryland at Baltimore is described. A general discussion of voice information processng systems is offered and a preliminary evaluation of the voice mail experiment is provided. (Author/MLW)

Effective support for end users of computers has been an important issue in higher education from the first applications of general purpose mainframe computers through minicomputers, microcomputers, and supercomputers. The development of end user support is reviewed and organizational models are examined. (Author/MLW)

This article discusses the emergence of the client/server paradigm for the delivery of computer applications, its emergence in response to the proliferation of microcomputers and local area networks, the applicability of the model in academic institutions, and its implications for college campus information technology organizations. (Author/DB)

A discussion of Executive Information Systems, the newest decision-support computer application for organizations, argues that this approach could profoundly change how colleges and universities are managed. Using graphics, icons, and mainframe data retrieval software, middle management can handle large quantities of information. Proven design…

The concept of reengineering is examined as it applies to colleges and universities, with emphasis upon information technology units. Covered are the purposes, principles, and process of reengineering; organizational change; leadership; reengineering the information technology unit; and critical success factors for reengineering higher education.…

Argues that, with technology costs and revenue opportunities changing rapidly, colleges' future financial strategies concerning technology will have to be more agile and adaptable than ever. Presents financial models from 20 independent colleges and universities, and discusses how they have been used to define a financial strategy for technology…

The University of Rochester's experience with online analytical processing (OLAP), part of its executive information system, is reported. The server, a multiuser, local area network (LAN)-based database loaded from legacy systems or a data warehouse, can rapidly manipulate and display data, and allows quick creation and changing of analytical…

Recently the University of Wisconsin-Madison merged three existing but disparate technology-related units into a single division reporting to a chief information officer. The new division faced many challenges, beginning with the need to restructure the old units into a cohesive new organization. The restructuring process, based on structural…

This speech addresses the need for institutions of higher education to develop economic models to assist in the management of academic information systems (including both print and computerized systems) in light of restricted economic resources. Steps in development of a comprehensive model of information costs are outlined. (DB)

This article proposes a model for a supported, managed effort to create an environment in which faculty can successfully integrate technology into the teaching process. The model is based on needs identified by the information services organization at West Chester University. An alternative financial model is offered. (Author/MLW)

Based on a survey of five similar institutions, Pennsylvania State University identified four principles of model information technology (IT) practice: use of policy, budget, and strategy measures to maximize IT benefits; early IT implementation; emphasis on customer service to integrate IT into institutional culture; and use of standards,…