The challenge of recruiting, retaining, and retraining information technology (IT) staff in colleges and universities affects the entire institution, not just the IT organization. Some of the issues surrounding the projected IT staffing crisis are outlined, and steps campus IT leaders can take to minimize the effect of staff turnover on…

Early collaborative efforts between librarians and computing professionals at Rice University (Texas) led to the realization that some organizational restructuring was needed to effectively serve changing user needs. A new approach to delivering user services has not only benefited users but also resulted in growth and skills development for…